Essay On Why Customer Service Is Important

Essay On Why Customer Service Is Important-74
Many companies now produce literature, which outlines their Customer Care Policy or Charter; this may include their policy on refunds, warranties, after sales service and how to make a complaint.Customer service is very important part of any business organisation.

Many companies now produce literature, which outlines their Customer Care Policy or Charter; this may include their policy on refunds, warranties, after sales service and how to make a complaint.Customer service is very important part of any business organisation.

Essay On Why Customer Service Is Important

This is why Sainsbury have become more aware of the importance of customer services. Their Retail and Supply Chain Quality Assurance teams check that all new ideas for stores and their supply chain will deliver only the highest standards of quality, safety.Although, it may take extra resources, time and money, good customer service often leads to greater customer satisfaction.This in turn generates positive word-of-mouth for your business, keeps your customers happy, and encourages them to purchase from your business again. Introduction Importance of good Customer service Customer service is the provision of care to customers from pre-service to after sales service.It may be face-to-face, over the telephone, written or via new technology using e-mail and the Internet.No matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful.It's important to provide good customer service to all customers including new, existing, and potential customers.All businesses like Sainsbury depend on their customers to buy products or use services.In return customers expect products and services to be available when they want them, to be safe and reliable, and to offer value for money.Enforcing these high standards is helping them to innovate.For example, in 2001 they became the first UK supermarket to offer a range of organic meals and sandwiches in their customer restaurant in their Sevenoaks store.

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